Privacy policy

PRIVACY POLICY

Last Updated: September 2026

ELZEE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide our customers with a curated shopping experience (the "Services"). Our website is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following information:

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Payment and transaction information
  • Account information, where applicable
  • Products viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Communications with our customer support team
  • Device, browser, IP address, and network information
  • Information about how you interact with or navigate our website

Personal Information Sources

We may collect personal information from:

  • You, when you create an account, place an order, use our Services, or communicate with us.
  • Your device through cookies and similar technologies when you use our website.
  • Service providers that help us operate our website and Services.
  • Partners or other third parties where applicable.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Process returns and exchanges.
  • Provide customer support.
  • Communicate with you regarding your orders.
  • Improve our website, products, and shopping experience.
  • Maintain and manage customer accounts.
  • Detect and prevent fraud or unauthorized activity.
  • Send marketing and promotional communications where applicable.
  • Comply with applicable laws and legal requirements.

How We Disclose Personal Information

We may disclose your personal information to third parties where necessary to provide our Services or operate our business.

These parties may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Technology and IT service providers
  • Customer support providers
  • Analytics providers
  • Marketing and advertising partners
  • Other service providers that assist us in operating our business

We may also disclose information where required by law, to prevent fraud, protect our rights, or in connection with a business transaction.

Shopify

Our store is hosted by Shopify. Shopify collects and processes information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be transmitted to and shared with Shopify and third-party service providers as necessary to provide our Services.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and support marketing and advertising activities.

You may be able to manage cookies through your browser or device settings.

Third-Party Websites and Links

Our website may contain links to third-party websites or online platforms.

ELZEE is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

Security and Retention

We take reasonable measures to protect personal information. However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill business and legal obligations, resolve disputes, and enforce applicable agreements and policies.

Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a copy of certain information.
  • Opt out of certain marketing communications.

You may contact us using the details below to make a privacy-related request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

Any updated version will be posted on this page with a revised "Last Updated" date.

Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

ELZEE
Email: elzeebags@gmail.com
Address: House # E-691, Street no.1, Gul Bahar Colony, Lahore Cantonement

ELZEE — The Story of Lime Zeal.